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Return Policy

We love it when we can find the perfect something for you. Of course, without trying on garments, we understand it can be a bit tricky getting the right size that’s why we have our team available to help you out the best that we can. Product details are listed in the item descriptions where necessary. Should you wish for further assistance, we are always happy to help you make a selection before you purchase. You can always email hello@brendanpang.com.au for enquiries. As all stores have different ‘Returns and Exchanges’ policies, it is important that you are aware of ours before making your purchase.

Please select carefully, and look at our size guidelines / descriptions for the pieces you select before purchase to ensure you have the correct size or simply get in touch!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original condition and packaging, with tags attached, unworn, unmarked and unwashed. We reserve the right to use our discretion and refuse a refund should the garment not fulfil the required conditions. We DO NOT refund for change of mind or incorrect fit.

We aim to provide our customers with the highest standard of quality and service. We complete a thorough check of each item when they arrive as well as prior to being sent off. If you believe you purchase is faulty, simply email us at hello@brendanpang.com.au before sending back to us. Please send through supporting photos of the garment so we can have the issue resolved as fast as possible. We will respond with the steps of returning the faulty item. If items are returned used, worn or damaged in any way and they will be returned to you at your cost. Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned such as accessories, gift cards or items purchased as gifts. It also does not apply to goods that are have been altered in any way or damaged after delivery. Please note - there are no returns accepted on SALE or promotional items (including Flash Sales, or items otherwise discounted.) Please do not request an exception as we will not fulfil this. To complete your return, we require a copy of receipt or proof of purchase.

Once you have been in contact with us, faulty items can be returned by post. You assume any risk of lost, theft or damaged goods during transit we therefore advise you take out shipment registration of insurance with your postal carrier. We will not be responsible for parcels lost or damaged in transit. All shipping costs are to be covered by the customer, shipping is non-refundable.

Within Australia: Returns must be posted within 7 days (postmarked as shipped) of date of purchase on receipt by the customer.

International policy:  Please chose carefully as we do not except any returns from international customers.

If this time period has gone by since your purchase date on receipt, unfortunately we can’t offer you a refund or exchange. Shipping cost is for delivery only. Import taxes and duties are the responsibility of the receiver. Please note shipping requires signature on arrival for international deliveries.

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault and send it back to you.

If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full. BRENDAN PANG & BUMPLINGS reserves the right to deny returns on any item that is not returned in its original condition.