Please select carefully, and look at our size guidelines / descriptions for the pieces you select before purchase to ensure you have the correct size or simply get in touch!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original condition and packaging, with tags attached, unworn, unmarked and unwashed. We reserve the right to use our discretion and refuse a refund should the garment not fulfil the required conditions. We DO NOT refund for change of mind or incorrect fit.
We aim to provide our customers with the highest standard of quality and service. We complete a thorough check of each item when they arrive as well as prior to being sent off. If you believe you purchase is faulty, simply email us at hello@brendanpang.com.au before sending back to us. Please send through supporting photos of the garment so we can have the issue resolved as fast as possible. We will respond with the steps of returning the faulty item. If items are returned used, worn or damaged in any way and they will be returned to you at your cost. Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned such as accessories, gift cards or items purchased as gifts. It also does not apply to goods that are have been altered in any way or damaged after delivery. Please note - there are no returns accepted on SALE or promotional items (including Flash Sales, or items otherwise discounted.) Please do not request an exception as we will not fulfil this. To complete your return, we require a copy of receipt or proof of purchase.
Once you have been in contact with us, faulty items can be returned by post. You assume any risk of lost, theft or damaged goods during transit we therefore advise you take out shipment registration of insurance with your postal carrier. We will not be responsible for parcels lost or damaged in transit. All shipping costs are to be covered by the customer, shipping is non-refundable.
